Terms and Conditions

The Terms & Conditions constitute the entire agreement between Mandarin Orchard Singapore by Meritus and customer with respect to using of this site and delivery service. By place an order through this site and using our delivery service, you agree to and accept these Terms and Conditions.

All products are handed over to customers in good condition. We take all possible care that the order has been fulfilled correctly, including but not limited to type of cake/product, size or dimensions, special wordings or instructions.

  1. Online ordering payment must be by Credit Card. Payment must be made upon placing the order.
  2. Once the order has been confirmed, no cancellation and refund is allowed. Any changes to order details including flavours, quantity, delivery date and timing should be directed to us via email or phone at least 24 hours before the fulfilment date.
  3. We reserved the right to reject any order due to availability of resources and in our endeavour to meet customer delivery timing.



Delivery Terms:


  1. A fixed delivery charge $80 is applicable to all orders amount and island wide.  And additional surcharge of $10 is applicable for delivery to Jurong Island and Sentosa. For orders more than $1000, enjoy free delivery to one destination.
  2. For deliveries to locations that require a security access pass (e.g., certain corporate offices, government buildings etc) we request that customer meets the delivery person in the lobby, main entrance, loading bay or at another area of the building where public access is granted.
  3. Kindly allow the delivery person a window of 1 hour for delivery (i.e, your order will arrive between 4-5 pm instead of an exact timing such as 4 pm).
  4. In the event, the recipient is not present at the delivery destination to collect the order, the goods will be disposed of and no refund will be given.
  5. In the event, a wrong delivery address has been provided and re-delivery is required, a surcharge of $80 will be chargeable, regardless of the order value.
  6. Customer shall sign a delivery slip upon receipt of their order to confirm receipt. Please check condition and quantity of orders thoroughly upon receipt as no refunds or amendments may be made after signing of the delivery slip.
  7. Once the products have been delivered and accepted, we will not be held liable for any damages or product spoilage due to improper storage or handling.
  8. In the event the recipient refuses to accept the products, the order will still be considered as delivered and no refund will be given.


Collection/pick up from store terms:


  1. Customer must verify cake/product is in good condition, order is correct before leaving the sales counter. We shall not be responsible for the freshness and condition of item(s) if is not properly stored upon receipt.
  2. In the event your order is not collected on the chosen pick up date, the products will be disposed of by the end of the day and no refund will be given.

Personal Data

  1. When payment is made by PayPal or debit/credit card (Visa, Mastercard, Amex, JCB and Diner), you acknowledge and consent that your personal data such as your name and debit/credit card number may be disclosed to third parties processing such debit/credit card transactions, including debit/credit companies, banks and payment gateways, and may be used, processed and stored by such third parties to facilitate payments for your orders placed.
  2. When ordering and payment is made, your data may be used for the purposes set out in our privacy policy found at http://www.meritushotels.com/privacy-policy which includes but is not limited to anonymised data analysis, safety and security reasons related to my order at the hotel shop and other communications related to my order. I also acknowledge and accept that my personal data may be used for the purposes of marketing Meritus Hotels & Resorts' products and services to me.


The Terms & Conditions, and any disputes arising from or under the Terms & Conditions, shall be governed by Singapore Law. We reserve the right to change the Terms & Conditions, prices and promotions from time to time and any use or continued use of this site and delivery service shall be deemed acceptance of the Terms & Conditions.

Online orders is only for take away and delivery. Vouchers and other promotional materials will not be applicable through online unless stated in the promotional headlines.