The Terms & Conditions constitute
the entire agreement between Mandarin Orchard Singapore by Meritus and customer
with respect to using of this site and delivery service. By place an order
through this site and using our delivery service, you agree to and accept these
Terms and Conditions.
All products are handed over to
customers in good condition. We take all possible care that the order has been
fulfilled correctly, including but not limited to type of cake/product, size or
dimensions, special wordings or instructions.
ordering payment must be by Credit Card. Payment must be made upon placing
- Once the
order has been confirmed, no cancellation and refund is allowed. Any
changes to order details including flavours, quantity, delivery date and
timing should be directed to us via email or phone at least 24 hours before
the fulfilment date.
- We reserved
the right to reject any order due to availability of resources and in our
endeavour to meet customer delivery timing.
- A fixed
delivery charge $60 is applicable to all orders amount and island
wide. And additional surcharge of $10 is applicable for
delivery to Jurong Island and Sentosa. For orders more than $300, enjoy
free delivery to one destination.
deliveries to locations that require a security access pass (e.g., certain
corporate offices, government buildings etc) we request that customer
meets the delivery person in the lobby, main entrance, loading bay or at
another area of the building where public access is granted.
allow the delivery person a window of 1 hour for delivery (i.e, your order
will arrive between 4-5 pm instead of an exact timing such as 4 pm).
- In the
event, the recipient is not present at the delivery destination to collect
the order, the goods will be disposed of and no refund will be given.
- In the
event, a wrong delivery address has been provided and re-delivery is
required, a surcharge of $60 will be chargeable, regardless of the order
shall sign a delivery slip upon receipt of their order to confirm receipt.
Please check condition and quantity of orders thoroughly upon receipt as
no refunds or amendments may be made after signing of the delivery slip.
- Once the
products have been delivered and accepted, we will not be held liable for
any damages or product spoilage due to improper storage or handling.
- In the
event the recipient refuses to accept the products, the order will still
be considered as delivered and no refund will be given.
Collection/pick up from store terms:
must verify cake/product is in good condition, order is correct before
leaving the sales counter. We shall not be responsible for the freshness
and condition of item(s) if is not properly stored upon receipt.
- In the event your order is not collected on
the chosen pick up date, the products will be disposed of by the end of
the day and no refund will be given.
payment is made by PayPal or debit/credit card (Visa, Mastercard, Amex,
JCB and Diner), you acknowledge and consent that your personal data such
as your name and debit/credit card number may be disclosed to third
parties processing such debit/credit card transactions, including
debit/credit companies, banks and payment gateways, and may be used,
processed and stored by such third parties to facilitate payments for your
- When ordering and payment is made, your data
includes but is not limited to anonymised data analysis, safety and
security reasons related to my order at the hotel shop and other
communications related to my order. I also acknowledge and accept that my
personal data may be used for the purposes of marketing Meritus Hotels
& Resorts' products and services to me.
The Terms & Conditions,
and any disputes arising from or under the Terms & Conditions, shall be
governed by Singapore Law. We reserve the right to change the Terms &
Conditions, prices and promotions from time to time and any use or continued
use of this site and delivery service shall be deemed acceptance of the Terms
Online orders is only for take away and delivery. Vouchers and other promotional materials will not be applicable through online unless stated in the promotional headlines.